Frequently Asked Questions

Everything you need to know about our legendary gear and service.

What materials do you use for your bags?

We use high-quality, durable materials including 1050d Ballistic Nylon, 525d Ballistic Nylon, and various deniers of Halcyon/spectra ripstop, all sourced for their longevity and performance.

Where are TOM BIHN products manufactured?

All of our bags and accessories are designed and sewn in our own factory located in Seattle, Washington, USA.

What is your return policy?

We accept returns of unused items in brand-new condition within 60 days of the ship date for a full refund, excluding shipping costs.

Do you offer a lifetime warranty?

Yes, our bags are guaranteed to be free from defects in materials and workmanship for the life of the product. This does not cover normal wear and tear or misuse.

Do you ship internationally?

We ship to many countries worldwide via UPS and USPS. Please note that international customers are responsible for any applicable customs fees, duties, or taxes.

How should I clean my TOM BIHN bag?

We recommend hand washing your bag in a tub or sink with cool water and a mild detergent. Hang the bag to air dry; never put it in a washing machine or dryer.